Shipping & Delivery
At Shepherds Supply, we work hard to get your order to you as quickly as possible.
Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- Once your order has been processed, it is prepared for dispatch.
Delivery Times
Estimated total delivery time: 7–18 business days from the date your order is placed.
Please note that delivery times are estimates and may vary during peak seasons, holidays, or due to unforeseen courier delays.
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Shipping Costs
Shipping costs are included in the price of all products, so there are no additional shipping fees at checkout unless otherwise stated.
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Order Tracking
Once your order has been shipped with Aramex, you will receive a tracking number via email so you can monitor your delivery.
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Returns & Refunds
At Shepherds Supply, customer satisfaction is important to us. However, due to hygiene and quality assurance reasons, we do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, or any other reason once an order has been delivered.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. Please include your order number along with clear photos of the product so we can assess the issue.
If your claim is approved, we will arrange a replacement. If a replacement is not available, a refund may be issued at our discretion.
Non-Returnable Items
For hygiene reasons, all products are non-returnable and non-refundable unless they arrive damaged, defective, or you receive the incorrect item.
We appreciate your understanding, as this policy helps us maintain the highest standards of quality and hygiene for all our customers.